Terms & Conditions

 

1.⁠ ⁠Commitment & Payments

    •    All plans are billed monthly and renew automatically unless cancelled.

    •    Payments must be made upfront each month via direct debit or card payment.

    •    No refunds once the month has begun.

 

2.⁠ ⁠Cancellations & Pauses

    •    You must give at least 30 days’ notice to cancel your plan.

    •    Cancellations within 30 days of your next billing date will be charged for the following month.

    •    Plans may be paused once every 3 months for illness, injury, or holidays — subject to approval.

 

3.⁠ ⁠Session Policy (SPARK & VOLTAGE)

    •    All sessions are scheduled in advance and must be used within the month.

    •    Missed sessions are not rescheduled or refunded — it is your responsibility to attend.

    •    No rollovers into the next month.

 

4.⁠ ⁠SURGE (Online Coaching)

    •    Online clients are expected to check in weekly for plan updates.

    •    Missed check-ins may delay training or nutrition adjustments.

 

5.⁠ ⁠Health & Safety

    •    By joining, you confirm you are fit to exercise or have clearance from your GP.

    •    You must disclose any relevant injuries, illnesses, or conditions before starting.

 

6.⁠ ⁠Results & Responsibility

    •    Your results depend on consistency, effort, and adherence to the plan.

    •    You agree to take responsibility for your progress and communicate openly with your coach.

 

7.⁠ ⁠Support & Communication

    •    Support is available via WhatsApp or email Monday–Saturday.

    •    Please allow up to 24 hours for a reply during busy periods.